SysAid Version 4.0.9

Since the full satisfaction of SysAid users is our main goal, we constantly update our software to suit your needs.

We are happy to inform you of the latest improvements, which complete the new SysAid version no. 4.0. The following developments have been added to the latest upgraded SysAid minor version, 4.0.9.

Download the new SysAid version 4.0.9

New Features:

Here are some new features that can be useful for you:

The software product screen is now available with a 'design form' function. Now you can add or remove fields which define software, according to your specific needs.

The supplier screen is now available with a 'design form' function. Fields that specify the supplier details can now be designed to suit your requirements.

The catalog items screen is now available with a 'design form' function. Similarly, you can now design the form relating to catalog items.

The Service Request activity description length is extended. If you need to input a long text for a specific service request activity, a scroll bar will automatically appear to the left of the box as you type, and you will be able to write as much as needed.

Priority rules can be defined according to company, end user or department. When determining a priority rule in this upgraded version, it is possible to do so not only according to assets or asset groups, but also according to company, department or user.

The new version supports large LDAP queries with pages. It is now possible to gather data of more than 1000 users on a single OU or container, without changing the LDAP configuration. Note that SysAid supports Java Sun 5 and up for this specific upgrade.

Implementing a third level category to email integration. You can now define your email integration even at the third level category.

Due date can be defined according to third level category, too.

Bugs Fixed :

IE7 support. SysAid now supports Explorer 7.

The bug in deleting categories is fixed in MySql with mixed languages categories. If you go now to Preferences> Helpdesk Settings> Categories, you will be able to delete any category.

Report workload by administrator can be activated both in MySql and in Unix. Now, if you go to Analyzer> Helpdesk> Workload, you will be able to generate the required reports.

A problem with the function of manually adding assets was fixed, and now this function operates successfully.

Remote control encryption difficulty resolved. It is now possible to exercise an encrypted communication remote control.

Asset group handling error with apostrophe (') character. It is now possible to name an asset group with an apostrophe.

The Asset list view loads quickly.

To download an update for Windows click here:

SysAidServerPatchv4.0.9exe

To download an update for Linux click here:

sp_4_0_9_linux.bin

These updates are for the standard installation that uses the Tomcat server. If you use a different installation, contact us for a suitable update in a separate email. 

Run the downloaded file to upgrade your version of SysAid. When you install the update, the SysAid server will be restarted (Linux users must manually restart the Tomcat server). Thus, you should update SysAid when users are not accessing the system.

Thank you for using SysAid. If you have any questions, do not hesitate to contact us at support@ilient.com